At Sandal Stride Sales, we’re committed to making every step you take in our premium comfort footwear as effortless as possible. Our shipping and returns policies are designed with your convenience in mind, reflecting our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

International Shipping

For international customers:

  • Customs fees, taxes, or duties are the responsibility of the recipient
  • Delivery times may be longer than domestic shipments
  • Please ensure your shipping address is complete and accurate

Returns & Exchanges

We want you to be completely satisfied with your Sandal Stride Sales footwear. If your purchase doesn’t meet your expectations, our hassle-free return policy makes it easy to exchange or return your items.

Our Return Promise

  • 15-day return window from delivery date
  • No restocking fees
  • Free exchanges for size adjustments
  • Dedicated customer care support

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer care team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Prepare Your Package

Once approved:

  • Repackage items in their original condition with all tags attached
  • Include the original packing slip or order confirmation copy

Step 3: Ship Your Return

Send your package to:

Sandal Stride Sales Returns
4518 Patterson Street
Houston, TX 77063
USA

Important Notes:

  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • For international returns, mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Exchange Process

For size exchanges or different styles:

  • Follow the standard return process
  • Indicate your preferred exchange item in your email
  • We’ll ship your new item once we receive the return

For expedited exchanges, you may place a new order and return the original item separately.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Socks
  • Arch supports and insoles that have been removed from their original packaging
  • Customized or special order items
  • Items marked as final sale

Return Request Template

Use this template to request your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sandal Stride Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Fit, Style, etc.]

I prefer: [Refund to original payment method / Exchange for (specify preferred item)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our Houston-based customer care team is happy to help with any questions about shipping or returns:

Thank you for choosing Sandal Stride Sales for your premium comfort footwear needs. We appreciate your trust and look forward to serving you again soon!