At Sandal Stride Sales, we want every step in our footwear to bring you comfort and satisfaction. If your purchase doesn’t fit perfectly or meet your expectations, our hassle-free return policy ensures your peace of mind.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order for most items. Your comfort is our priority, so we’ve made the process simple:

  • No restocking fees
  • Free exchanges for size adjustments
  • Dedicated customer care to guide you

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer care team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Prepare Your Package

Once approved, please:

  • Repackage items in their original condition with all tags attached
  • Include the original packing slip or a copy of your order confirmation
  • For hygiene reasons, we cannot accept returns of socks or arch supports and insoles that have been removed from their original packaging

Step 3: Ship Your Return

Send your package to:

Sandal Stride Sales Returns
4518 Patterson Street
Houston, TX 77063
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Shipping charges are non-refundable unless the return results from our error.

Exchange Process

For size exchanges or different styles:

  1. Follow the standard return process
  2. Indicate your preferred exchange item in your email
  3. We’ll ship your new item once we receive the return

For expedited exchanges, you may place a new order and return the original item separately.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Socks
  • Arch supports and insoles that have been removed from packaging
  • Customized or special order items
  • Items marked as final sale

Return Request Template

Use this template to request your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sandal Stride Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Fit, Style, etc.] I prefer: [Refund to original payment method / Exchange for (specify preferred item)] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Still Have Questions?

Our Houston-based customer care team is happy to help with any comfort footwear concerns:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm CST

We appreciate your trust in Sandal Stride Sales for your premium comfort footwear needs. Our return policy reflects our commitment to your satisfaction with every step you take in our shoes.