Welcome to Sandal Stride Sales’ FAQ page. We’ve compiled answers to the most common questions about our premium comfort footwear, shipping policies, and more. Can’t find what you need? Our Houston-based customer care team is always happy to help at [email protected].

About Our Products

What types of footwear do you specialize in?
We offer premium comfort footwear including sandals (thong, one-strap, two-strap, multi-strap), clogs, lace-up shoes, low shoes, wedges & platforms, along with accessories like arch supports, insoles, and socks. Our “New for Women” collection features the latest styles designed for both comfort and fashion.
Are your products suitable for people with foot conditions?
Many of our products, especially our arch supports and insoles, are designed to provide comfort and support for various foot conditions. Our Birkenstocks and other premium sandals are known for their ergonomic design that promotes proper foot alignment.
How do I choose the right size?
We recommend referring to our detailed sizing charts for each product. Comfort footwear often fits differently than regular shoes, so please check the specific product measurements. If you’re between sizes or have particular fit concerns, consider sizing up for optimal comfort.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery, so changes must be requested within 2 hours of ordering. Please email [email protected] immediately with your order number if you need to make changes.
Do I need an account to place an order?
You can check out as a guest, but creating an account lets you track orders, save your information for faster checkout, and receive exclusive offers.

Shipping & Delivery

Where do you ship?
We deliver worldwide to most destinations (excluding some Asian and remote regions). All orders ship from our Houston, Texas warehouse.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
Free Shipping: Available for orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
Our team personally verifies each order within 1-2 business days before shipping. You’ll receive tracking information via email once your package is on its way.
What about customs and import fees?
International orders may be subject to customs fees determined by your country. These fees are the customer’s responsibility. We include all necessary documentation to help smooth the clearance process.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Yes! For size exchanges, please contact us within 15 days of receipt. We’ll guide you through the process and prioritize your exchange shipment once we receive the original items.

Customer Service

How can I contact customer service?
Our Houston-based team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
What are your business hours?
Our customer care team is available Monday through Friday, 9am to 5pm CST. Emails received outside these hours will be answered the next business day.
Do you offer corporate or bulk discounts?
Yes! We offer special pricing for bulk orders. Please contact us at [email protected] with your requirements for a personalized quote.

At Sandal Stride Sales, we believe the journey to comfort should be as effortless as wearing our footwear. Wherever life takes you, we’ll be there—one comfortable step at a time.